Privacy policy

Privacy Policy

Last updated: April 5, 2025

Please read this Privacy Policy carefully. It explains how Steel N Feel collects, uses, and shares your personal information when you visit our site, use our services, make a purchase at steelnfeel.com, or communicate with us.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on the site with a revised "Last updated" date.

Information You Provide

We collect information you directly provide, including:

  • Contact info: name, address, email, phone number
  • Order info: billing/shipping address, payment confirmation
  • Account info: username, password, security questions
  • Shopping activity: items viewed, added to cart, purchases, loyalty points, reviews, gift cards, referrals
  • Customer support: content of messages you send us

Certain features may require you to provide this information; without it, those features may not be accessible.

Usage Data

We automatically collect data on how you interact with our site using cookies and similar technologies. This includes your device, browser, IP address, network connection, and usage activity.

Third Parties

Information shared on public or third-party platforms (e.g., social media) may be visible to others. Links to such platforms do not imply endorsement. We do not use or disclose sensitive personal information without your consent. We may receive data from third-party vendors (e.g., Shopify, payment processors) who collect information on our behalf to fulfill orders and process transactions. Tracking technologies like cookies and pixels may also be used by us or our partners.

How We Use Your Information

We use your personal information to:

  • Provide and improve our services
  • Process payments and manage orders
  • Communicate order updates and support requests
  • Promote products and send marketing messages
  • Secure accounts and detect fraud

Keep your login details private. Contact us if you suspect unauthorized access.

How We Share Your Information

We may share your information for legitimate purposes, including:

  • With service providers (e.g., IT, shipping, payments, analytics, support)
  • When you give consent or request us to do so

Cookies

We use cookies to operate and enhance your shopping experience. Third parties may also use cookies on our site for analytics and advertising. For details, see Shopify’s Cookie Policy: shopify.com/legal/cookies.

Complaints

If you have concerns about how we handle your data, contact us directly. If unresolved, you may contact your local data protection authority. For EEA residents, refer to your supervisory authority here.

Contact

If you have any questions feel free to contact us at

  • Steelnfeel.store@gmail.com
  • Support@steelnfeel.com