At Steel 'N' Feel, we stand by the quality of our printed products. Our 60-Day Reprint Guarantee covers cases where the print on your item fades or does not meet our high-quality standards within 60 days of purchase. With this guarantee, you can request a reprint of the same item at no additional cost.
Coverage
This guarantee covers any print quality issues that arise within 60 days from the date of delivery. If the print fades or significantly deteriorates through normal use, we’ll reprint the item for you.
Eligibility Requirements
To qualify for the 60-Day Reprint Guarantee, please ensure:
- The reprint request is made within 60 days from the delivery date.
- The item shows clear signs of print deterioration or fading beyond normal wear.
- You provide a clear photo of the item showing the fading or print quality issue.
Once we verify these details, we will initiate a reprint at no additional cost.
Exclusions
Our 60-Day Reprint Guarantee does not apply to:
- Free or discounted items.
- Items that show damage or fading due to improper care (e.g., washing at high temperatures, using bleach, or ironing on the print).
- Items that were altered, customized, or significantly used beyond regular wear.
- Damage resulting from accidents, improper handling, or unauthorized modifications.
How to Request a Reprint Under This Policy
If you’d like to request a reprint, follow these steps:
Step 1: Prepare Your Information
Have your order number, the email address used for the purchase, and any other order details ready.
Step 2: Document the Issue
Take clear photos of the affected item, highlighting any fading or print quality concerns.
Step 3: Contact Us
- Email our support team at support@steelnfeel.com or fill out the Contact Form.
- Include the required photos and order information with a brief description of the issue.
Step 4: Review and Reprint Process
- Our team will review the request within 24 business hours and confirm if it meets the criteria for a reprint.
- Approved requests will be reprinted and shipped as per our standard shipping policy, with no additional charges to you.
Please don’t hesitate to reach out with any questions regarding this guarantee. We're here to ensure you love every piece from Steel 'N' Feel!