FAQs

You can share your ideas by emailing us at support@steelnfeel.com or using our contact form. Select “Non-Order Related” in the Inquiry type, then suggest your idea. We love hearing from our customers!

• For specific product size guide: On the product page, click the size guide button above the size options.
• Size guide for all products: Find it in the website footer under "Size Guide."

Tip: Measure your body for the most accurate fit, instead of selecting a size based on previous shopping experiences.

For sizing concerns, please refer to our 30-Day Money-Back Guarantee, which allows a full refund if you’re unsatisfied with the fit. However, to ensure the best experience, we recommend reviewing our size chart carefully before placing your order.

Our products are primarily from the U.S., but we work with suppliers worldwide to fulfill orders efficiently across different regions. Rest assured, we maintain strict quality control with all our suppliers to ensure every product meets our high standards.

Please follow our care instructions, which are included in the product description on each product page. If you’re unsure or need clarification, don’t hesitate to reach out to us.

If the discount code hasn’t already been applied automatically to your order, please enter your discount code during checkout in the “Discount Code” box.

Contact us mentioning your discount code. We’ll assist you in applying it.

Double-check the code’s expiration date. If valid, but still not working, reach out to us with a screenshot of the issue.

• Non-personalized items: Add the product to your cart and proceed to checkout.
• Personalized items: Complete the required customization fields. You’ll receive a preview via email within 24 business hours, and if you don’t reply within 12 hours, we’ll proceed with the order.

Be sure to provide all essential details such as name, email, and shipping/billing address. Then, process the payment.

No, only one discount code can be applied per order.

Check your Spam/Junk folder. If it’s still missing, contact us to verify your order.

Yes, we’ll send a preview of your customized design via email within 24 hours. If we don’t hear from you in 12 hours, we’ll proceed with printing.

You have 3 hours after placing your order to cancel it. Contact us. After the 3-hour window, cancellations are no longer possible since your order will be in production.

Modifications (changing items, updating shipping info, or editing customizations) are allowed within 3 hours of placing your order. Contact us right away to make changes.

We’ll send the tracking number of your package to you once your order is shipped. It may take 2-5 days for the carrier to update the status of your package. If you don’t see any updates within this time, please contact us for assistance.

The carrier used is based on your location and our vendor’s choice, so customers cannot select specific carriers.

Visit our tracking page and enter your email and order number or tracking number.

At the moment, we only offer standard shipping. Check our Shipping Policy for more details.

Tracking delays can occur due to various reasons like holiday rushes, weather, or carrier delays. If there are no updates for more than 5 days, please contact our Customer Support for help.

We currently offer flat-rate shipping as below:

• US Standard Shipping: $4.99
• International Standard Shipping: $7.99

More details can be found in our Shipping Policy.

Items might ship from different locations and arrive separately. If tracking shows all items have been delivered but you’re still missing something, please contact us.

If you’re ordering from outside the U.S., your package may be subject to taxes or duties, which are your responsibility.

Please wait one more business day because sometimes carriers mark packages as delivered a little early. Your package could still be on its way, or it may be delivered later in the day. Meanwhile, check with neighbors and your local post office to see if they’re holding it. If the package doesn’t arrive after a day, please contact us for further assistance.

Packages are usually returned for two reasons:

• Incomplete or incorrect address: For example, missing details like an apartment number.
• Missed delivery attempts: When the carrier tries multiple times but no one is available to receive it.

For address issues caused by the customer, we unfortunately cannot take responsibility. If your package was returned due to missed deliveries, please check with your local post office or contact us for further assistance.

We accept the following payment options:

• Paypal
• Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club International and JCB
• Pay by Card: You can also choose to pay directly by card if preferred.

All transactions are secure and encrypted to ensure your payment information is protected.

Try using a different browser or device. If issues persist, contact us with a screenshot of the error, and we’ll assist you.

We’re sorry for the inconvenience! If your item arrives damaged or defective, we’ll either send a replacement or give you a full refund at no extra cost. Just contact us with photos of the product and packaging. For more information please refer to our Refund Policy.

If we sent you the wrong item, we take full responsibility. Email us with photos of the wrong item and what you ordered, and we’ll offer a refund or replacement. For more information please refer to our Refund Policy.

If something’s missing from your order, let us know right away! We’ll check the status and, if it was our mistake, we’ll send the missing item or refund you. For more information please refer to our Refund Policy.

Refunds usually take 3-10 days, depending on the payment method. Replacements follow the standard shipping timeframes. For more information please refer to our Refund Policy.