We believe in the quality of our products and want you to feel confident in every purchase. Our 30-Day Money-Back Guarantee is here to ensure that if you’re not entirely satisfied with your item, you can return it for a full refund - no questions asked.
Coverage
This guarantee covers all orders from our store. Whether it’s because the size doesn’t fit, the color isn’t quite what you imagined, or if you’ve simply changed your mind, you’re eligible for a full refund. We want you to love what you buy, and if it’s not the perfect fit, we’ve got you covered.
Eligibility Requirements
To qualify for our 30-Day Money-Back Guarantee, please make sure:
- The request is made within 30 days of receiving the item.
- The item is in original condition, unused, and unwashed. (Simply trying it on for fit is perfectly fine!)
- The item has no signs of wear, alterations, or damage from use.
If your item meets these criteria, you’re all set to request a refund under this guarantee.
Exclusions
Our 30-Day Money-Back Guarantee does not apply to:
- Free or discounted items.
- Products not in original condition, showing visible wear or signs of alteration.
How to Request a Refund Under This Policy
If you’d like to take advantage of our 30-Day Money-Back Guarantee, here’s what to do:
Step 1: Prepare Your Information: Have your order number ready, along with the email address used for the purchase.
Step 2: Contact Us: Email us at support@steelnfeel.com or fill out our contact form. In your message, include a brief reason for the return (optional) to help us understand your experience better.
Step 3: Submit Photos (If Applicable): If there’s an issue with the product’s quality or appearance, please include clear photos.
Step 4: Review and Refund Process: Our team will confirm receipt of your request and, if everything looks good, process your refund. PayPal refunds typically take 3–5 business days, while Debit/Credit refunds may take 7–10 business days, depending on your bank.
We’re here to help with any questions about this policy, so please don’t hesitate to reach out if you need further assistance!